PRIVACY POLICY

This Privacy Policy explains how AUREVO, operated by H4L GLOBAL LLC, collects, uses, stores and shares personal information when you visit our website, make a purchase, create an account, contact us or otherwise interact with our services.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Collection of Personal Information

When you visit our website, we may automatically collect certain information about your device and your use of the website, including:

• IP address

• Browser type and version

• Device information

• Time zone

• Cookie and similar technology identifiers

• Pages and products viewed

• Referring websites or search terms

• Information about how you interact with our website

• Date and time of visits

We refer to this information generally as Device Information.

We may collect this information through technologies including:

• Cookies: small data files placed on your device.

• Log files: records of actions occurring on the website, which may include IP addresses, browser information, referring and exit pages and timestamps.

• Pixels, tags and web beacons: technologies used to understand how visitors interact with our website and, where permitted, measure the effectiveness of advertising and marketing.

When you make or attempt to make a purchase, create an account or otherwise interact with us, we may collect information including:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

• Order and transaction information

• Payment-related information

• Customer account information

• Communications you send to us

Payment information may be processed directly by our payment service providers. We do not necessarily receive or store complete payment card details.

How We Collect Personal Information

We collect personal information when you:

• Visit or browse our website

• Place or attempt to place an order

• Complete the checkout process

• Create or use a customer account

• Contact customer support

• Subscribe to marketing communications

• Interact with our advertisements

• Otherwise provide information directly to us

We may also receive personal information from service providers and business partners that assist us in operating our website and fulfilling orders.

How We Use Personal Information

We may use your personal information to:

• Process and fulfil orders

• Process payments

• Arrange shipping and delivery

• Provide order confirmations and shipping updates

• Process returns, refunds and exchanges

• Provide customer support

• Communicate with you regarding your orders or enquiries

• Maintain customer accounts

• Detect and prevent fraud or suspicious transactions

• Comply with legal, regulatory, tax and accounting obligations

• Improve and optimise our website and services

• Analyse how visitors use our website

• Measure the effectiveness of advertising and marketing

• Send marketing communications where permitted by law

• Protect our legal rights and the security of our services

Legal Bases for Processing

Under the UK GDPR, we rely on one or more lawful bases to process personal information depending on the circumstances.

These may include:

Performance of a contract: where processing is necessary to process your order, take payment, deliver products, process returns or otherwise fulfil our contractual obligations to you.

Legal obligation: where processing is necessary to comply with applicable legal, tax, accounting or regulatory requirements.

Legitimate interests: where processing is necessary for our legitimate business interests, such as preventing fraud, improving our services, maintaining website security and understanding the performance of our business, provided those interests are not overridden by your rights and interests.

Consent: where we rely on your consent, including for certain cookies, advertising technologies or marketing activities where consent is required by law.

Where processing is based on consent, you may withdraw your consent at any time.

Sharing of Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our services.

These may include:

• E-commerce and website hosting providers

• Payment processors

• Shipping, fulfilment and logistics providers

• Customer service providers

• Fraud prevention and security providers

• Analytics providers

• Advertising and marketing platforms

• IT and cloud service providers

• Professional advisers such as accountants, lawyers and consultants

• Government authorities or regulators where required by law

These service providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

We may also disclose information where necessary to comply with a legal obligation, protect our rights, investigate fraud or security issues, or in connection with a merger, acquisition, sale or restructuring of our business.

We do not sell personal information to third parties for their own independent marketing purposes.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website usage and, where applicable, provide analytics and advertising.

Some cookies are necessary for the website to function and may not require consent.

For non-essential cookies, including certain analytics and advertising cookies, we will obtain consent where required by applicable UK law.

Where a cookie consent tool is available on our website, you can use it to accept, reject or manage non-essential cookies.

You may also control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Marketing Communications

Where permitted by law, we may send you marketing communications regarding AUREVO products, promotions and services.

Where consent is required, we will only send such communications after obtaining the appropriate consent.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications or by contacting us at:

support@byaurevo.com

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations or delivery updates.

Your Rights Under UK Data Protection Law

Subject to applicable conditions and exceptions, you may have the right to:

• Access the personal information we hold about you.

• Rectify inaccurate or incomplete personal information.

• Erase your personal information in certain circumstances.

• Restrict processing of your personal information in certain circumstances.

• Object to certain processing, including certain processing based on legitimate interests and direct marketing.

• Data portability, allowing you to receive certain personal information in a structured, commonly used and machine-readable format.

• Withdraw consent at any time where processing is based on consent.

• Complain to a supervisory authority if you believe your personal information has been processed unlawfully.

To exercise your rights, contact:

support@byaurevo.com

We may need to verify your identity before processing a request.

We will respond to valid requests within the timeframe required by applicable data protection law, generally within one month.

Complaints

If you have concerns regarding how we process your personal information, please contact us first at:

support@byaurevo.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

Information Commissioner's Office

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfil and administer orders

• Maintain appropriate business and transaction records

• Comply with legal, tax and accounting obligations

• Resolve disputes

• Prevent fraud

• Enforce our agreements and legal rights

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

International Data Transfers

AUREVO is operated by H4L GLOBAL LLC, a United States company, and we use service providers that may process personal information outside the United Kingdom.

As a result, your personal information may be transferred to and processed in countries outside the UK, including the United States and other countries in which our service providers operate.

Where UK data protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism, such as an applicable adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another legally recognised safeguard.

Children's Privacy

Our website and products are not intended to be directed specifically at children.

We do not knowingly collect personal information from children in circumstances where parental consent or another legal basis would be required.

If you believe a child has provided us with personal information unlawfully, please contact us at support@byaurevo.com.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or applicable legal requirements.

The latest version will be made available on our website.

Where required by law, we will provide appropriate notice of material changes.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is processed, please contact:

AUREVO
Operated by H4L GLOBAL LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@byaurevo.com