SHIPPING & RETURNS POLICY

AUREVO is committed to delivering your order safely and efficiently. Below you'll find everything you need to know about our shipping and returns process.

Shipping

We aim to process and dispatch all orders as quickly as possible. Once your order has been confirmed, you'll receive a shipping confirmation email with tracking details when your order leaves our fulfilment centre.

Orders are typically processed and dispatched within 1–3 business days after being placed.

Once your order has been processed, delivery usually takes 5–8 business days. Orders containing low-stock items may experience an additional delay of 2–3 business days.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Shipping is free on all orders.

Orders may be fulfilled through trusted logistics partners, including Royal Mail, Yodel, 4PX and YunExpress, depending on the destination and delivery requirements.

Unless otherwise agreed, orders will be delivered without undue delay and within the timeframe required by applicable UK consumer law.

If there is a significant or unexpected delay with your order, please contact our customer service team at support@byaurevo.com.

Returns

In addition to your statutory rights, AUREVO offers a 30-day return period from the date your order is delivered.

If you'd like to return an item, please contact our customer service team at support@byaurevo.com within 30 days of delivery so we can provide you with the appropriate return instructions.

For most online purchases, UK consumers also have a statutory right to cancel their purchase within 14 days after receiving the goods, subject to applicable exceptions. After notifying us of cancellation, the goods must normally be returned within a further 14 days.

Please note:

Under our voluntary 30-day return policy, items must generally be returned unused, unworn and in their original condition.
Original packaging, tags and accessories should be included where applicable.
Customers may inspect and handle goods to the extent reasonably necessary under their statutory cancellation rights.
Return shipping costs are generally the responsibility of the customer for change-of-mind returns, where permitted by law.
Where an item is faulty, damaged, incorrect or otherwise does not conform to the contract, AUREVO will provide the appropriate remedy and cover reasonable return costs where required by law.
Refunds will be processed in accordance with applicable UK consumer law.
Your statutory consumer rights are not affected by our voluntary return policy.

Please do not return an item before contacting us, as the appropriate return address and instructions will be provided by our customer service team.

Order Changes & Cancellations

If you need to change or cancel an order before dispatch, please contact us as soon as possible at support@byaurevo.com.

We process orders quickly and therefore cannot guarantee that an order can be changed or cancelled once processing has begun.

This does not affect any statutory cancellation rights you may have under UK consumer law.

Lost, Delayed or Damaged Orders

If your order appears to be lost, significantly delayed, arrives damaged or you receive an incorrect item, please contact us at support@byaurevo.com.

We will investigate the issue and provide an appropriate solution, which may include a replacement or refund where required by applicable UK consumer law.

Contact Us

If you have any questions regarding shipping, delivery or returns, please contact:

AUREVO
Operated by H4L GLOBAL LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@byaurevo.com

Thank you for choosing AUREVO.